At the office of social affairs, you can file an application for a student ticket refund
due to:

 

 

Depending on the reason for application, different documents are required.

 

If you want to apply for a refund, please make sure to check the following lists for your
specific case and submit all needed documents in due form. If you have any questions, feel free to email us beforehand at [email protected]

Once you have collected all required documents (everything in PDF format), contact us by email with the request for a link. The social department will then send you your personal link and a password.

Following this link you will find your application and you can upload all additional required documents securely. Old application forms are no longer accepted.

Please note that a 14-day deadline for uploading all documents begins when the link is provided. If you have not uploaded everything by then, you will have to submit a new application.
If you have any questions about the required documents, you can send us an email.

 

Please note that we do not have the capacity to send out confirmation emails for receiving your documents. However, if there are any questions regarding your application, we will get back to you.

Application processing generally takes a maximum of 4 weeks, after receiving all required documents. If after this time you still did not receive a refund, please contact us so we can check your applications status.

Shortly before and the month after a new semester, there is an especially high number of applications coming in, so please keep in mind that this might affect processing times.

 

Lists of required documents by cause:

Social Indigence

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

Free Travel Eligibility in the VRR Region

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

Leave of Absence

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

Semester Abroad

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

Thesis/Employment Outside of NRW

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

Medical Reasons

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

De-Registration

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

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