Semester Ticket Refund

At the office of social affairs, you can file an application for a student ticket refund
due to:

  • Social indigence (acute financial difficulties which do not allow one to pay for living
  • expenses and the semester fee)
  • Free travel eligibility in the VRR region
  • Leave of absence
  • Semester abroad
  • Current residence outside of NRW due to employment or work on thesis
  • Medical reasons which make one unable to use public transport
  • De-registration

Depending on the reason for application, different documents are required.

If you want to apply for a refund, please make sure to check the following lists for your
specific case and submit all needed documents in due form. If you have any questions, feel free to email us beforehand at [email protected]

After collecting all required documents (PDF files only), contact us at the email mentioned above. We will then send you a link with a corresponding password, which you can use to upload your files securely.

Please note that we do not have the capacity to send out confirmation emails for receiving your documents. However, if there are any questions regarding your application, we will get back to you.

Application processing generally takes a maximum of 4 weeks, after receiving all required documents. If after this time you still did not receive a refund, please contact us so we can check your applications status.

Shortly before and the month after a new semester, there is an especially high number of applications coming in, so please keep in mind that this might affect processing times.

Lists of required documents by cause:

Social Indigence

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (including a list of typical monthly earnings and expenses)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • Lease, if you pay rent
  • Bank statements of the last 3 months (official bank statements in chronological order, no screenshots)
    Please add a personal statement if there are movements of larger amounts of money on your account. The refund due to social indigence is intended for individuals in need. The easier we can understand your financial situation, the better we can process your application.

Free Travel Eligibility in the VRR Region

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (please mark reason for application on the form)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • Evidence of free travel eligibility
  • Disabled persons’ pass (including supplementary sheet with token), in case of severe disability

Leave of Absence

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (please mark reason for application on the form)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • A confirmation of your leave of absence from the SSC (available after semester start)
  • Signed legal notice
    download legal notice

Semester Abroad

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (please mark reason for application on the form)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • A confirmation of your stay abroad (by the university, Erasmus etc.)
    Your exact duration of stay has to be evident on the document
  • Signed legal notice
    download legal notice

Thesis/Employment Outside of NRW

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (please mark reason for application on the form)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • A certificate of study or confirmation of your employment due to your thesis/employment
    Your exact duration of stay has to be evident on the document
  • Signed legal notice
    download legal notice

Medical Reasons

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (please mark reason for application on the form)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • Medical certificate stating you are not able to use public transportation
  • Signed legal notice
    download legal notice

De-Registration

Please do not submit your documents directly by email, instead upload them under the provided link (see red text above).
Please submit all documents in PDF format.

  • Completed application (please mark reason for application on the form)
    download application
  • Certificate of study of the semester for which the application is filed
  • Double sided copy of HHU card
  • Confirmation of de-registration by the SSC
    (the refunded amount will be based on the date of the stamp on your de-registration certificate)
  • Signed legal notice
    download legal notice